Shifting customer expectations and the rise of bottled water

I recently wrote about a quick stop for a snack and my recognition that the restaurant industry has gone through some changes due to shifting customer expectations.

There is a shift to a h…

Burritos, pizza and paradigm change in the digitalization age

My son and I stopped for some burritos on the way home from a hockey game the other day.
“This restaurant was built to deliver exactly what I want as quickly as I want it,” my son said. There was…